Track all of your critical contact and customer communications on the Contact Record for quick and easy referencing. Utilize the ACT! E-mail Client integrated with Lotus Notes or Microsoft Outlook Express, or integrated directly with Outlook to send outbound e-mails to contacts and create contact history on the Contact Record. ACT! Mail Merge allows you to correspond with multiple contacts, either via e-mail or paper correspondence, and automatically track a history on each Contact record.